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Thread: Chain tension problem?

  1. #1
    Member
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    Wiesbaden Germany
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    Chain tension problem?

    Just got a call from BMW dealer where my 2017 is getting first service (600 ml). Apparently, chain tension is out of allowable range and they need to order and replace some part to fix it. That'll be 150 euro in addition to 200 euro service (with my own oil and no tax). Not something warranty would cover as It's just a part of normal service, they say. BMWs are expensive, even scooters ��

  2. #2
    That sounds like a warranty item to me, especially with only 600 miles.

    Changing out the "chain kit" is done every 24K miles (40K km) -- it shouldn't be out of wack in the first 600 miles.
    Last edited by Rodan; 05-31-2019 at 12:15 PM.
    2000 BMW K1200RS
    2004 BMW R1100S
    2005 BMW K1200S
    2016 BMW F800GT
    2018 BMW R9T Pure
    2018 BMW C650GT

  3. #3
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    Tulsa, Oklahoma
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    If the tension is out this soon, what caused it? This should still be under warranty.

  4. #4
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    Agree!! at only 600 miles that should be covered. Not the oil change, of course, but the chain should not go out that early.

  5. #5
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    Warranty item. My tensioner was replaced under warranty with about 3,000 miles (2016 Sport) last year.

  6. #6
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    All right, I will ask again. The scooter is still at the dealer; should be finished today. It's tricky here in Germany with the warranty for US specs vehicles. Thank you.

  7. #7
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    A warranty is a warranty. It should not matter. If they give you any static, go to corporate. You are in the right country.

  8. #8
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    This is just a follow up. Paid out of the pocket but the dealer agreed to contact BMW. To be continued...

  9. #9
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    Thanks for the update... please let us know how it goes. Interested in the outcome.

  10. #10
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    BMW has been getting very bad marks on customer service and quality of product, concerning the G310R/GS model that I also own. Too many problems, not enough action by BMW, parts not available for too long, and so on. Very bad for BMW reputation, with people swapping over to Japanese products after being fed up.

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