Service loaner at Dealer!

[Skutorr]

This BMW bike dealer gets it! Anyone familiar with them?

"We offer service loaners to new bike purchasers and home delivery of your motorcycle is available. We are also happy to pick you up or drop you off at the Amtrak/VRE train station or the bus terminal. Our personal service is second to none."

"Prices shown include ALL freight and prep; unlike some shops, we do not mark up the price of our motorcycles or charge you to set them up. No other charges apply except tax, tag, title, $99 processing fee (VA and MD, other states are $199), and any options or accessories you might want to purchase with the bike."

Morton's BMW Motorcycles, BMW, Virginia, BMW Apparel, BMW Parts, BMW Accessories, BMW Service

 

[bill steele]

Where I bought my bike at Max BMW in Brunswick NY ( they have a place also in NH and CT) they will pick up your bike in the winter months Dec thru April in and enclosed Sprinter van do what ever work you want or need and deliver the bike back to you at no extra charge. and also give you a loaner bike during riding season, which seems to be getting shorter here in the North East. I live a little over 50 miles from the NY store so not a bad deal

 

[Xian Forbes]

I can get a loaner from my dealer in Mtn. View Ca. when I have service done. It makes sense in areas that have snow to offer a pickup service, otherwise their techs would be awfully bored during the non riding months.

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[Skutorr]

That's a good thing! Score one for the U.S. Dealers! On the Euro Forums they're all pissed-off with all the repairs under warrantee, as it's often their ONLY mode of transport and there are no loaners offered. If the bike waits for 2 months for resolution from BMW, you WALK for two months...

 

[davidh]

Hmm, interesting. I asked my dealer about service loaners a couple of weeks ago and was told "CA insurance requirements make it cost prohibitive" yet here we have two CA riders whose dealers offers them.

 

[Xian Forbes]

That sounds like code for "Our Manager doesn't want to offer such services to our clients". Every year my dealer will sell the floor models and loaner bikes at a pretty fair discount. I suppose that's one good thing about living in an area with several Motorrad options, competition has a benefit to the punter.

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[otbiker]

Gee... all my dealer did in San Antonio was cash the check when I bought it! Still has that independent attitude...

 

[Edumakated]

Don't know if my dealer offers loaners. I didn't ask, nor did I really expect it. However, I guess it is nice particularly if your bike is going to be in the shop for an extended period of time. However, the delivered the bike to my house free of charge like 30 minutes after I bought it. They were about $500 cheaper than other dealers on the price. Only criticism I really had was that it took forever for someone to come see if I needed help when I came into the showroom to check out the c600. Literally took like 10 minutes for someone to come up to me asking if they could assist even though there must have been like 4 or 5 employees milling around. I don't look like a typical BMW motorcycle customer I guess so maybe they didn't think I was a serious buyer. Who knows? But the guy who did help me got the commission on my c600 purchase plus the commission on my co-workers bike who bought a c600 the week following on my recommendation. They delivered his to his house and even came down to our office for him to sign the paperwork.

 

[JaimeC]

I never did understand why people who count on commissions don't just pounce on anyone who walks through their shop doors. It's not just motorcycle dealers, too. I see it ALL the time.

I wanted to buy a home theater system last year. I stood around by the display at Best Buy for almost an hour. FINALLY I just walked up to a guy (figuratively) just picking his nose behind the counter and asked him for help... but c'mon... WTF??

 

[Edumakated]

I never did understand why people who count on commissions don't just pounce on anyone who walks through their shop doors. It's not just motorcycle dealers, too. I see it ALL the time.

I wanted to buy a home theater system last year. I stood around by the display at Best Buy for almost an hour. FINALLY I just walked up to a guy (figuratively) just picking his nose behind the counter and asked him for help... but c'mon... WTF??

I don't get it either. My profession is 100% commission and it forces you to work all the time because you don't get paid if you aren't closing deals. I don't expect to be pounced on when I enter a showroom, but at the same time I didn't even get an acknowledgement of my presence. Literally like 4 or 5 guys are sitting in a corner doing a circle jerk. I know they saw me because I was literally the only customer in the showroom. I'm a six foot tall, 230lb black guy. People notice me. If they don't handle sales, that is fine too. However, a simple, "Hello, sir. Someone will be with you in a moment to assist you." would have been nice.

I don't make assumptions about anyone regardless of how they look or dress. I assume everyone has money in their pocket and they are looking to spend it. Otherwise, they wouldn't be in the showroom.

 

[JaimeC]

My previous BMW dealership used to have a restored Slash-5 they'd loan out to their "special" customers (not just anyone). We jokingly referred to it as the "Boxer from Hell" as everything seemed to work well but the brakes. Thank GOD they don't make them the way they used to!

Turn signals were weird, too. The switch was on the left handlebar, but instead of moving left/right it moved up/down. Up for a right turn, Down for a left. I suppose that made sense to some engineer after a couple of liters of German pilsner...

 

[Catbird]

This BMW bike dealer gets it! Anyone familiar with them?

"We offer service loaners to new bike purchasers and home delivery of your motorcycle is available. We are also happy to pick you up or drop you off at the Amtrak/VRE train station or the bus terminal. Our personal service is second to none."

"Prices shown include ALL freight and prep; unlike some shops, we do not mark up the price of our motorcycles or charge you to set them up. No other charges apply except tax, tag, title, $99 processing fee (VA and MD, other states are $199), and any options or accessories you might want to purchase with the bike."

Morton's BMW Motorcycles, BMW, Virginia, BMW Apparel, BMW Parts, BMW Accessories, BMW Service

Morton's is my BMW dealer and have been doing business with them since 1996. Anytime I have my bike in for service, unless it's something they can do very quickly, they always give me a loaner of my choice -- excluding brand new, never ridden bikes. Coincidentally, last time I had my current bike in for service, I chose a C600 Sport scooter which I rode home and kept overnight and returned the following morning.

 

[SteveADV]

For what its worth, my dealer was kind of a hands off guy, too. I like him and he's very friendly, but he did say he just let's people walk around looking at everything.

However, when I stopped by the other day to test ride an 800GS, he had hired a new salesman who was their right away and very helpful.